At TATYA X VERSE, we are committed to providing our customers with high-quality clothing and exceptional customer service. We understand that sometimes, despite our best efforts, you may want to return a product. To ensure a seamless returns process, we have outlined our Returns Policy below.

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1. Eligibility for Returns:

• We accept returns within 30 days from the date of purchase.

• Items must be in their original, unworn, unwashed, and undamaged condition, with all original tags and packaging intact.

• Personalised or custom-made items are not eligible for returns unless they are defective or damaged upon arrival.

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2. How to Initiate a Return:

• To initiate a return, please contact our customer support team via email at info@tatyaxverse.co.uk within the 30-day period.

• Provide your order number, a detailed reason for the return, and clear photographs of any defects or damage if applicable.

• Our customer support team will guide you through the return process and provide you with a Return Authorization Number (RAN) if your return is eligible.

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3. Return Shipping:

• Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g. sending the product or a defective product).

• We recommend using a trackable shipping method to ensure the safe return of your item.

• Include the RAN provided by our customer support team in your return package.

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4. Refund Process:

• Upon receiving your return, our team will inspect the item for eligibility.

• Refunds will be processed within 10 business days to the original payment method.

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5. Defective or Incorrect Items:

• If you receive a defective or incorrect item, please contact us immediately, and we will arrange for a return label or provide further instructions.

• We will cover all costs associated with returning defective or incorrect items.

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6. Final Sale Items:

• Some items may be marked as "Final Sale," and they are not eligible for returns.

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7. Contact Information:

• For all returns and exchange inquiries, please contact our customer support team at info@tatyaxverse.co.uk.

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We strive to provide a hassle-free shopping experience at TATYA X VERSE, and our Returns Policy is designed to ensure your satisfaction. If you have any questions or need further assistance, please do not hesitate to reach out to our dedicated customer support team.

Note: This Returns Policy is subject to change without notice. Please review our website for the most up-to-date information.